Frequently Asked Questions

Q. What is a mortgage broker?

A mortgage broker is a financial intermediary who negotiates the best deals with lenders on your behalf.

Q. Why use a mortgage broker instead of going straight to a bank?

Mortgage experts can save you time and money. It is their job to guide you through housing loan interest rates and mortgage conditions. A bank will often only offer a single rate or certain condition pertaining to their organisation. A mortgage consultant will compare many different banks and lending choices and present the most suitable ones to you.

Q. How are mortgage brokers paid?

They are paid by commission from the lenders and banks.

Q. Do your mortgage consultants have a credit license?

We are a licensed brokerage business with an Australian Credit License. Many intermediary’s are also members of the MFAA – Mortgage Finance Association of Australia.

Q. Do you charge brokerage fees?

We do not charge any fee for standard mortgage broking services.

Q. What is the loan application work?

After we receive the necessary documents, we complete the preliminary assessment and give you any available options to choose from. After determining the best lenders who suits you, we proceed and lodge the loan so that you can get a quick approval.

Q. How much deposit will I require?

You will need at least 10% deposit in addition to other purchase costs that might be required. In some cases, a lender will require you to have a 20% deposit to demonstrate that you will be able to afford your home loan repayments.

Q. Can I include stamp duty in the loan?

You will only be allowed by a bank to borrow the stamp duty if your mortgage is backed by a guarantor.

Q. Do you recommend certain banks for a higher incentive?

Most customers have a misconception that mortgage brokers recommend unsuitable loans for their clients so that they can maximize incentives. This is actually illegal. We recommend several suitable loans for any customer and let every customer decide which one to go for. In fact, it is against the Australian laws to assist a client apply for unsuitable loans.

We are not part of any franchise groups. This gives us room to do business with any lender, which means that you will get more choices to choose from.

Q. Are you owned by a bank?

No we are an independent mortgage referral service.

Q. How long does a pre-approval last?

These approvals usually take three to six months. If the pre-approval expires and you still have no home, an extension will be applied for.

Q. I don’t fit standard bank criteria! can I still get a good interest rate?

The trick is to apply with the right lender with flexible policies and offers great rates. This is where we are good at and are happy to help you get the right lenders.

Q. How many lenders do you compare?

We will compare over 40 lenders, banks and financial institutions. Whatever your situation, we will always find a lender to help you.

Q. Will you process the First Home Owner’s Grant for me?

Yes, as long as you are eligible for the First Home Owner’s Grant. The laws state that you and your spouse should not have previously claimed the grant or owned a home. Please contact us for more information.

Q. What areas do you service?

All areas in Melbourne including the CBD the Eastern Suburbs, North Melbourne, Western Suburbs and Mornington Peninsula.

Q. What hours are you open?

Monday to Friday 9.00am to 5.30pm.

To find out more visit and either phone our team direct of fill in your details into our contact form.